Resident Accounts Manager
Full Time • NORFOLK
Responsive recruiter
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
We are seeking a detail-oriented and proactive Resident Accounts Manager to oversee all aspects of resident financial accounts, from rent collection and late notice processing to court filings and eviction coordination. This position is essential to the success of our leasing and customer service teams and ensures financial accuracy and legal compliance across our rental portfolio.
Key Responsibilities
Resident Ledger Management
- Maintain and audit resident ledgers in Buildium or relevant property management software
- Post payments, charges, fees, and adjustments accurately
- Reconcile account discrepancies and assist with payment plans when applicable
Delinquency & Late Process Oversight
- Monitor daily/weekly delinquency reports
- Generate and distribute late notices, 5-day notices, and pay-or-quit notices
- Collaborate with the Collections Manager and Leasing team to communicate with past-due residents
Unlawful Detainers & Evictions
- Prepare and file unlawful detainer (UD) paperwork
- Coordinate with legal counsel and courts for filings, court dates, and judgments
- Schedule and attend court hearings as needed
- Manage writs of possession and coordinate with maintenance for unit takeback
- Track legal timelines and fees associated with each eviction
Communication & Coordination
- Act as the primary liaison between our office, legal contacts, and residents during the collections and eviction process
- Collaborate closely with the Director of Operations, Customer Service, and Leasing teams
Reporting & Compliance
- Maintain records of all notices, filings, and legal outcomes
- Generate regular reports on delinquency, court outcomes, and payment recoveries
- Ensure all notices and processes comply with state/local laws and company policy
Required Skills & Qualifications
- 2+ years of property management or collections experience preferred
- Strong understanding of rental ledgers, legal notices, and the eviction process
- Proficiency with property management software (e.g., Buildium)
- Excellent organizational and time management skills
- Comfortable working with legal documents and court systems
- Ability to handle difficult situations with professionalism and clarity
Why Join Us?
- Small team environment where your voice matters
- Opportunity to make a direct impact
- Stable and growing company with strong leadership
- Supportive culture that values communication and accountability
Compensation: $60,000.00 - $80,000.00 per year
About The Company
ODUrent is a multiple award-winning real estate company that offers the largest selection of off-campus student housing surrounding Old Dominion University, as well as an expanding non-student portfolio . We are proud to provide a wide range of affordable and quality housing also offering housing locations throughout Norfolk and Newport News. Our commitment to customer service while fostering a sense of community sets us apart. In addition to offering housing solutions, we also provide a self-storage option with a 300-unit storage facility. Currently, we are expanding our non-student and redevelopment divisions, and as a result, we are actively recruiting for several positions. These positions include Property Managers, Leasing Agents, Project Managers, Superintendents, and Maintenance Technicians. We believe in creating an innovative and supportive team, and if you are ready to join us, we would love to hear from you.
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